Each card launches a demo in the chat assistant
Real-time visibility into what the AI is doing - fetching data, gathering documents, analyzing eligibility.
The AI cites its sources - showing exactly which document and page backs up its answer.
The AI understands beneficiary intent - answering questions directly or navigating employees to their My Beneficiaries page with a dynamic link.
The chatbot walks through adding a newborn or newly eligible dependent step by step - no HR needed.
Quickly remove a dependent after divorce or loss of eligibility - handled entirely through conversation.
Employees rate the overall conversation with emoji reactions, helping us continuously improve answer quality.
Employees can reset the conversation at any time - via button or phrase - clearing context and starting a fresh session with confirmation.
Seamlessly transfer to a Five9 live benefits specialist when the AI can't resolve the issue.
Get instant access to your benefits support team - phone, email, and live chat hours shown in one clean card.
These capabilities are in active exploration. Click to preview the concept.
Watch the AI automatically populate your enrollment form using data it already knows about you.
Your dependents displayed as beautiful cards - name, relationship, plan, and enrollment status at a glance.
Smart suggested questions appear after each answer, guiding employees to exactly what they need next.